Free US Shipping on Orders over $99!
Place an order for over $99 and we'll ship it to anywhere in the US for free (excluding Hawaii and Alaska)! *Some exceptions apply . We make every effort to ship your items the same day your order is received Monday through Friday before 3pm PST. Weekend orders will ship on Monday. Products which we do not currently stock in our warehouse will be shipped as they are received . If you have questions or concerns, please don't hesitate to call us at 1-800-442-0226.

 

*Item that are oddly shaped, contain hazardous materials, need to be shipped by freight carrier, or are to heavy for standard shipping do not qualify for free shipping. We will contact you if your product does not qualify for free shipping.

Overseas Shipping

We ship to the contiguous United States, Alaska and Hawaii. We do not ship overseas with the exception of APO/FPO addresses.


UPS Rates

Rates are calculated in real time when you enter checkout from the product pages and are based on your location and the service option you choose.

APO/FPO Addresses

We gladly ship to APO/FPO addresses


Returns

The return of items in original as-shipped condition will, in general (see below), be accepted for credit. Please contact Customer Service @ 1-800-442-0226 to obtain a Return Authorization. This will ensure that we are both aware that a return is coming, and that credit needs to be issued. Depending on the product, and the manufacturer's policies, there may be a re-stocking charge applied. These are in the range of 15-30%.

Please note that we only charge a re-stocking fee when we are charged one ourselves. Please package returns appropriately, keeping record of tracking numbers. Insure the package if warranted, as we can only issue credit for returns we actually receive.


Non-Returnable Items:

The following items are not refundable, or have certain restrictions on return.

  Gas - We are unable to accept gas returns due to manufacturers' policies and associated HazMat fees.

  Medical Devices that have been open or displayed.

  Items in working condition that have been used in working environments and may have unseen damage

  BW Honeywell Gas Alert Clip Extreme Monitors - Once activated these units cannot be shut down and will continue to run for their two year life span. Thus, we are unable to resell them and they cannot be mailed back because the alarm may go off in transit. If they have never been turned on, we happily take them back.


Refunds

Credit will be issued only to the credit card originally used to purchase the item. The customer will be responsible for cost of return shipping. We have a 30 day refund policy.